1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the use of the Ink Depo (Pty) Ltd website and the purchase of products sold through it.
1.2 By accessing or using the website, or placing an order, you agree to be bound by these Terms.
1.3 If you do not agree to these Terms, you must not use our website or any services offered.

2. Company Information

Ink Depo (Pty) Ltd
Registration Number: 2025/450710/07
Email: sales@inkdepo.co.za
Telephone: 012 012 6232
Physical Address: 115 Blairgowrie Dr, Randburg, Johannesburg, Gauteng, South Africa

3. Eligibility

3.1 To use our services or place an order, you must be at least 18 years old or have the consent of a legal guardian.
3.2 You represent that all information provided to us is accurate and complete.

4. Use of the Website

4.1 The website may only be used for lawful purposes.
4.2 You may not misuse the site, including attempting to breach security, upload malicious code, or disrupt functionality.
4.3 Ink Depo reserves the right to restrict or terminate access to any user who violates these Terms.

5. Products and Availability

5.1 We sell printer cartridges, toners, and related consumables through our online store.
5.2 All products shown are subject to availability.
5.3 We make every effort to ensure product information is accurate, but we do not guarantee that descriptions, compatibility information, images, or pricing are free from error.

6. Pricing and Payment

6.1 All prices displayed are in South African Rand (ZAR) and include VAT unless stated otherwise.
6.2 Prices may change at any time without prior notice.
6.3 Accepted payment methods include:

Credit/debit card
EFT (Electronic Funds Transfer)
Approved online payment gateways
6.4 Orders will only be processed once full payment is received and verified.

7. Order Processing and Delivery

7.1 You will receive an email confirmation once your order has been placed.
7.2 Delivery times may vary based on your location and courier availability. Estimated delivery times are guidelines, not guarantees.
7.3 Ink Depo is not liable for delivery delays outside our control, including courier delays, strikes, public holidays, or extreme weather.
7.4 It is your responsibility to provide accurate delivery details. Incorrect information may result in delays or additional charges.

8. Returns, Refunds and Exchanges

8.1 Returns are accepted in line with the Consumer Protection Act (CPA).
8.2 You may return unopened, unused, and undamaged products within 7 days of delivery for a refund or exchange.
8.3 Defective or incorrect products must be reported within 7 days of receiving the order.
8.4 Items will be inspected before any refund or replacement is issued.
8.5 Products damaged due to misuse, incorrect installation, tampering, or unauthorised refilling will not be accepted.
8.6 All refunds are processed using the original payment method within 7–10 working days.
8.7 Return shipping costs (excluding defective goods) are the responsibility of the customer.

9. Warranty

9.1 Products may be covered by manufacturer warranties where applicable.
9.2 Ink Depo’s warranty does not cover damage resulting from negligence, improper installation, or modifications.
9.3 Warranty claims require proof of purchase.

10. Limitation of Liability

10.1 Ink Depo (Pty) Ltd shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of the website or products purchased.
10.2 Our maximum liability is limited to the value of the product in question.
10.3 Ink Depo is not responsible for data loss, printer damage, or operational issues arising from the use of compatible or remanufactured cartridges.

11. Privacy and POPIA Compliance

11.1 Ink Depo complies with the Protection of Personal Information Act (POPIA).
11.2 By using the website, you consent to the collection and processing of your personal information for order fulfilment, communication, and security purposes.
11.3 We do not sell or disclose your personal information to third parties except where required by law or necessary for service delivery (e.g., courier companies).

12. Intellectual Property

12.1 All website content—including images, product descriptions, logos, designs, and text—is the property of Ink Depo or its licensors.
12.2 You may not copy, reproduce, distribute, or modify any content without written consent from Ink Depo.

13. Third-Party Links

13.1 The website may contain links to third-party websites.
13.2 Ink Depo is not responsible for the content, accuracy, or security of external websites.

14. Changes to Terms and Conditions

14.1 Ink Depo reserves the right to amend these Terms at any time.
14.2 Changes take effect once published on the website. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

15.1 These Terms are governed by the laws of the Republic of South Africa.
15.2 Any disputes arising from these Terms will be handled by the appropriate South African courts.

16. Contact Information

For questions regarding these Terms, please contact:

Ink Depo (Pty) Ltd
Email: sales@inkdepo.co.za
Tel: 012 012 6232
Address: 115 Blairgowrie Dr, Randburg, Johannesburg, Gauteng, South Africa

Terms and Conditions